Shipping to Switzerland
We take pride in our efficient shipping process, utilizing trusted carriers such as DHL and die Post for domestic shipments. Rest assured that if your item is in stock, we will ship it within 24 hours, with delivery expected within 24 hours. And, for orders over CHF 50.00, shipping is on us! For orders below that amount, shipping fees are just CHF 8.00.

International Shipping:
Our commitment to customer satisfaction extends to happy customers worldwide. That's why we are pleased to offer daily shipping via DHL, FedEx, or Swiss Post, ensuring your order arrives in a timely manner. For orders over CHF 400.00, we are happy to offer free worldwide shipping. For orders below that amount, the shipping cost is CHF 30.00 worldwide.

Once your package is on its way, we'll provide you with a tracking number so you can monitor your shipment's progress. Please note that prices shown on our website do not include the 7.7% Swiss VAT. However, you can expect taxes of your country to be applied directly by the carrier. Shop with confidence, knowing that we're here to make your shopping experience as smooth as possible.

We want you to be completely satisfied with every purchase you make. That's why we offer a hassle-free 30-day return or exchange policy. If for any reason you're not happy with the item you selected, we'll take care of the return process for you and refund your purchase within 7 days.

To ensure a smooth and easy return, please make sure that the product is returned in perfect, unused condition and with complete packaging, including any papers, instructions, or warranties that came with the product. If any of these are missing, we won't be able to issue a refund.

Graf von Faber-Castell is the manufacturer of writing instruments based in Nürnberg. We love that this company is family owned and more than 260 years old. The brand is known for their wooden classic line and also the very special limited editions entitled "Pen of the Year".